Privacy Policy for SkinScore
Effective Date: June 9, 2025
This Privacy Policy describes how SkinScore (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you use our mobile application (“SkinScore App”) and our website, including the web version (“SkinScore Website” or “Website”). By accessing or using the SkinScore App or SkinScore Website (collectively, the “Services”), you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide, maintain, and improve our Services. The types of information we collect include:
A. Information You Provide Directly To Us:
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Account Information: When you create an account, we collect your email address, username, and password.
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Profile Information: If you choose to provide it, you may add optional profile information (e.g., gender, skin type).
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Correspondence: If you contact us for support, feedback, or inquiries, we collect the content of your communications and our responses.
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Saved Products/Scan History: When you use the barcode scanner or save products, we collect data about the products you scan, view, and save, and your associated ratings or notes.
B. Information Collected Automatically:
When you access or use our Services, we automatically collect certain information about your device and your activity.
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Device Information: We collect information about the device you use to access our Services, including the device type, operating system and version, unique device identifiers, mobile network information, and browser type.
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Usage Information: We collect details about how you use our Services, such as the features you access, the screens you view, the products you search for, the time spent on certain sections, crash reports, and other diagnostic data.
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Log Data: Our servers automatically record information that your browser or device sends whenever you use our Services. This may include your Internet Protocol (IP) address, browser type and settings, the date and time of your use, and referring/exit pages.
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Cookies and Similar Technologies: We and our service providers may use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your browsing activities, remember your preferences, and improve your user experience. You can typically adjust your browser settings to refuse cookies, but some features of our Services may not function properly without them.
C. Information from Third-Party Sources:
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Nielsen Datasets: We integrate and utilize product and ingredient data sourced from Nielsen datasets to power our ingredient analysis and risk-based grading system. While this data primarily pertains to product attributes, we process it in conjunction with your usage to provide our core service. We do not receive personally identifiable information about you from Nielsen datasets.
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Analytics Providers: We may receive aggregated or anonymized analytics data from third-party analytics providers (e.g., Google Analytics, Supabase Analytics) about user behavior on our Services. This data is not directly linked to your personal identity.
2. How We Use Your Information
We use the information we collect for various purposes, including:
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To Provide and Maintain the Services: To operate, deliver, and maintain the SkinScore App and Website, including enabling barcode scanning, ingredient analysis, product scoring, and account management.
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To Improve and Personalize the Services: To understand how you use our Services, develop new features, troubleshoot issues, and personalize your experience (e.g., remembering your saved products, optimizing product recommendations).
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For Analytics and Research: To monitor and analyze usage and activity trends, conduct research, and perform statistical analysis to understand our user base and improve our offerings.
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To Communicate with You: To send you service-related notifications, updates, security alerts, and support messages. We may also send promotional communications if you have opted in to receive them (you can opt-out at any time).
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For Security and Fraud Prevention: To detect, prevent, and respond to potential fraud, abuse, security incidents, and other harmful or illegal activities.
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To Comply with Legal Obligations: To meet our legal and regulatory requirements, respond to lawful requests from authorities, and enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
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With Your Consent: We may share your information if you give us explicit consent to do so.
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With Service Providers: We engage third-party service providers to perform functions on our behalf, such as hosting (Supabase), analytics, customer support, and data processing. These providers only have access to the personal information necessary to perform their functions and are obligated to protect it.
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For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
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Comply with a legal obligation or valid legal process (e.g., a subpoena or court order).
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Protect and defend the rights or property of SkinScore.
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Prevent or investigate possible wrongdoing in connection with the Services.
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Protect the personal safety of users of the Services or the public.
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In Case of Business Transfer: If SkinScore is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any such change in ownership or control of your personal information.
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Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you. This data may be used for industry analysis, marketing, demographic profiling, and other business purposes.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure server environments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices and Rights
You have certain rights regarding your personal information:
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Access and Update: You can access and update much of your account information directly within the SkinScore App or Website settings.
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Delete Account: You can request the deletion of your account by contacting us at hello@skinscore.org. Please note that some information may be retained for legal or legitimate business purposes after account deletion.
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Opt-Out of Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Even if you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
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Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Services may then be inaccessible or not function properly.
For Users in the European Economic Area (EEA) and the UK (GDPR Rights):
If you are a resident of the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR), including:
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Right to Access: You have the right to request copies of your personal data.
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Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
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Right to Erasure (“Right to Be Forgotten”): You have the right to request that we erase your personal data, under certain conditions.
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Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
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Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
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Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
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Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority (data protection authority) in your country if you believe your rights under GDPR have been violated.
To exercise any of these rights, please contact us at hello@skinscore.org. We may need to verify your identity before fulfilling your request.
For California Residents (CCPA/CPRA Rights):
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
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Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
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Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
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Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information as defined under CCPA/CPRA.
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Right to Correct Inaccurate Personal Information: You have the right to request correction of inaccurate personal information.
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Right to Limit Use and Disclosure of Sensitive Personal Information: We do not collect “sensitive personal information” as defined by CCPA/CPRA for purposes that would trigger this right.
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Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
To exercise any of these rights, please contact us at hello@skinscore.org. We may need to verify your identity before fulfilling your request.
6. Children’s Privacy
Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at hello@skinscore.org, and we will take steps to remove such information from our systems.
7. Third-Party Links
Our Services may contain links to websites or services operated by third parties. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. If we make material changes, we may provide more prominent notice (e.g., through a notice in the App or on the Website, or by email). You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
SkinScore Support
Email: hello@skinscore.org